The Sales and Support Teams are the pillars of any business when it comes to customer relationship management, which includes – customer acquisition, customer satisfaction to customer retention.
Let’s have a look at some concrete stats that prove what your customers are actually expecting from you:
It is researched that 59% of customers believe that companies need to provide cutting-edge digital experiences to keep their business.
“93% of buyers begin their buying process with an internet search” – which proves that a major part of the activity of a customer is on a digital platform.
So why keep your services limited to a traditional call/text method?
How about moving to Video Conferencing – which is a great tool for delivering real-time and unmatchable customer experience.
Whether it’s closing a sale or addressing customer concerns, a face-to-face interaction can be much more effective as compared to a call or written communications.
Let’s move on to how Video Conferencing can make your job much easier: